Questions
Asked before every first booking.
If yours isn't here, text us. we'd rather answer it once properly than have you guess.
Booking and scheduling
How far ahead do we need to book?
A quick wash is walk-in, so there is nothing to wait for. A full detail takes most of a day, so those tend to go out a week or two. If you're flexible on the day, we can often do better than that.
Do we need to be home?
No. Plenty of people leave the car unlocked and go to work. we text when we arrive and again when we're finished, with photos either way. If the car is locked we'll sort the key out beforehand.
What if we need to cancel?
Free up to 24 hours before your window. Inside 24 hours we'll always try to move you to another slot rather than charge you. Life happens, and we'd rather keep the customer.
Can you come to our office?
Yes, and a lot of cars get done that way. we need permission from whoever runs the lot and a space that isn't blocking anyone for a few hours.
At the shop
Is everything really done by hand?
Yes. No tunnel, no spinning brushes, no machine touches the paint. Gentle soap, wash mitts and a hand dry at the end.
How much space do you need?
Nothing. Pull into the bay at 3498 E Semoran Blvd during opening hours. Last wash of the day goes in at 5:30pm.
What happens if it rains?
If it's raining at your start time we move you to the next open slot and nothing is charged. If a storm arrives mid-job we'll finish the interior under cover and come back for the outside at no extra cost. This is Central Florida. It's built into how we schedule.
Our apartment says no washing on site. Now what?
Then bring it to us instead. A lot of our regulars live in communities where washing on the property isn't allowed, which is why the shop exists.
Prices and payment
Is the price on this site the price we pay?
Yes, once you've told us the vehicle size and picked any add-ons. If we arrive and the car is far rougher than described, we'll tell you what it needs and what it costs before we start, never after.
Do you take a deposit?
Not right now. Nothing is charged until the car is finished. we confirm every booking by text instead.
How do we pay you?
Card, tap-to-pay or cash, when the work is done and you've seen the car.
Do you charge extra for the drive?
Not anywhere in the service area. Further out we'll quote the drive before you book, in writing, with the rest of the total.
Is there a discount for two cars?
Bring both in the same visit and we will work them back to back so you only wait once. Ask when you arrive.
The work itself
How often should we have this done?
An Island Breeze or Aloha Shine every three or four weeks keeps a car from ever needing rescuing. A full detail once or twice a year handles the rest. If you park under oaks, lean toward the shorter interval.
Can you get pet hair out?
Yes, and it's an add-on because it genuinely takes an extra half hour. Say so when you book and we'll allow for it.
Will you remove scratches?
The clay bar and hand-applied wax in Permanent Holiday lift bonded grime and bring the gloss back. Deep scratches need multi-stage correction, which belongs in a shop, and we'll say so rather than sell you something that won't work.
Do you do ceramic coatings?
Not the two-year kind. A real coating wants a sealed bay and an overnight cure. The spray wax and the Permanent Holiday package are the honest version of paint protection here.
Pick a package, pick a day.
The form takes about a minute and there's no deposit. we'll text you back to confirm the time, usually the same day.